EY focuses on high ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

The Opportunity

As the Account Support Associate (ASA), you will work directly with high-level client-serving professionals (Partners / Principals, Executive Directors, Senior Managers, and Managers) to coordinate project management and engagement for EY’s key account client-serving teams.

You will act as a client-chargeable, non-technical team member and utilize the processes and tools of the service line (Advisory, Assurance, Tax, and TAS) to effectively manage projects, activities, and initiatives that drive efficiencies for the engagement team and reduce time to deliver services to clients, with a focus on maintaining the highest quality standards.

You will interface regularly with engagement team members and external client personnel on large, complex, multi-location engagements/accounts. Specific assigned activities may vary based on the needs of the engagement, account, or service line.

Key Responsibilities

• Coordinate and manage multi-location engagements.
• Proactively contribute to engagement/account team meetings with strategic client and industry insights.
• Proactively identify project risks and opportunities for improving processes.
• Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
• Manage stakeholder expectations, project plans, and communications, and provide status updates as needed to continuously move forward in the service delivery process.
• Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g., Financial Management Associate) to resolve any issues that may arise.
• Develop strong working relationships with external client personnel, anticipate client needs, and communicate with EY account team leadership.
• Act as a central point of contact for the assigned engagement(s)
• Gain in-depth knowledge about the services the engagement provides and utilize that knowledge to recommend ways to improve the service offered.
• Collaborate with the account, business development, and resource management teams to achieve team goals.
• Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval, and other regulatory requirements.
• Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time.
• Gained a strong knowledge of the service line and the engagement, as well as EY’s structure, key personnel, and firm policies/procedures.

Skills and Attributes

• Strong organizational, analytical, mathematical, project management, and customer service skills
• Good attention to detail
• Excellent verbal and written communication skills
• Excellent listening, influencing, interpersonal, and presentation skills
• Ability to address all relevant information/data and develop practical approaches to solving problems
• Possess a creative and curious approach to tackling complex challenges, leveraging internal tools and resources to achieve favorable results.
• Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
• Proven ability to work independently with minimum supervision and collaboratively with virtual teams
• Ability to effectively manage concurrent projects and prioritize multiple tasks, including multi-location coordination
• Competent at meeting tight deadlines, performing high-quality work, and diligent follow-up
• Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
• Adept at protecting confidential and proprietary information
• Proficient in standard and service line-specific software applications and databases

Qualifications Needed

• Bachelor’s degree or equivalent work experience
• A minimum of 4 years of professional work experience
• Financial analytics, business development, and project management experience
• Strong data analytics and Excel skills (e.g., pivot tables, v-lookups, etc.)
• Prior direct client service is a plus

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $50,800 to $89,400.

The salary range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $60,900 to $101,500. Individual salaries within those ranges are determined through various factors, including but not limited to education, experience, knowledge, skills, and geography.

In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your circumstances.

You will also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.