We are extremely excited to recruit a Library and Think Space Host to join our Rapport team. The host will be based at our new client’s offices in the City of London, 40 Leadenhall, London. The space is uniquely designed for forward-thinking companies, people, and ideas.

This is the ideal role for someone who is passionate about books and can spark immediate Rapport with guests when they arrive at the library.

You will be integral to a highly professional team that delivers outstanding service and memorable experiences.  This is a part-time, permanent role (32 hours per week). You will work from Monday to Thursday on a shift rota between 8 AM and 7 PM (with flexibility as per the client’s needs).

Main Responsibilities

• Ensuring a seamless and personal guest journey
• Welcoming guests to the library
• Acting upon all requests that guests might have in an efficient and friendly manner
• Looking after the book collation at 40 Leadenhall
• Auditing the collection every quarter.
• Processing returns, keeping the displays organized and presentable.
• Facilitating borrowing – by being the subject matter expert and champion of the space
• We want someone to take ownership, be the ‘face’ of the library, and think space.
• Keeping the online catalog up to date
• Supported the events and engagement manager with events and activations in the space.
• Curating monthly book displays in line with the monthly themes and focuses of the events and engagement calendar.

Job Description

• Share our Rapport values: create Rapport, Be Brilliant, have an innovative Spirit, and walk tall and Strong together.
• Be energetic, proactive, and flexible with great attention to detail, a can-do attitude, and an ambition to learn and grow.
• I have an outgoing personality and can easily build rapport with key stakeholders, both internal and external.
• Be a customer-focused team player recognized as patient, friendly, reliable, flexible, and takes pride in what they do.
• Embrace change, lead by example, and empower others through a consistently positive approach.
• Have a desire to be part of a winning team where you can truly make a difference.
• Have excellent communication skills, written and verbal
• Display excellent personal presentation and interpersonal skills.
• Have experience in customer service, preferably in a corporate, five-star luxury hotel environment, premium airline, or retail. 

About the Company

Benefits

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on groceries with discounts on Tesco, Sainsbury’s, Morrisons, and other major brands.
• A wide range of offers dedicated to improving your finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on various brands.
• Financial rewards – for recommending your friends and family and even when you bring new business to us (legitimate, qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering fantastic professional and personal development opportunities. We have over 50 training workshops and Leadership programs to support your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and celebrate everyone’s differences and diverse backgrounds.

As part of our “Be Yourself at Rapport” program, we have created a number of employee networks to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

We are very concerned about our ambassadors’ mental and physical wellbeing, and we continue to focus on providing varied support and initiatives for our teams to participate in.

Rapport is also a Disability-Confident Employer, and we have several partnerships with external organizations that provide job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning specialist company that offers corporate organizations a range of fully managed front—and back-of-house guest services. Our tailored services are provided to clients in all major UK and Ireland cities, as well as key US and Hong Kong locations.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations. All have a common goal of providing excellent Customer Service.