Mortgage Loan Officer | Level 1, United States

Loan Officers serve as the main contact point for Borrowers and Retail Operations during the loan origination process. They are expected to take the initiative to generate their own client base and/or work leads provided by Bank of England Mortgage.

They are also expected to stay current on new types of loans and other financial products to better meet customers’ needs. 

Job Description

• Attend bi-monthly and or weekly production meetings with staff and management.
• Cold Calling on Leads (provided) and follow-up on same Leads by telephone.
• Cold Calling (Self-Sourcing Leads) by telephone and following up on the same Leads by telephone.
• Taking applications by telephone or in-person with the customer.
• Analyzing, reviewing, and resolving application issues before submitting to Loan Processing.
• Gather all necessary and required documentation for loan approvals.
• Customer Follow-Up during loan processing through channels to be approved and after the loan is approved and closed.
• Honesty and integrity in dealing with others and accountability in standing behind your work; initiative and self-motivation in serving the client, getting the job completed thoroughly and on time; good written and oral communication skills, including the ability to listen to others and understand their needs; confidence in yourself and enthusiasm regarding your service. Organizational skills include the ability to prioritize and manage numerous tasks simultaneously. Miscellaneous duties as assigned.

Position Requirements

• High School Diploma or GED equivalent required.
• Must possess one or more of the following: a Bachelor’s degree from a four-year college or university, mortgage or financial institution experience, commission-oriented sales experience, or call center experience.
• Intermediate computer skills (MS Office, Mortgage Loan Applications/Software)
• Excellent customer service skills, written and oral communication skills, and the ability to demonstrate control and flexibility, maintain quality, and be highly productive when dealing with customers and changing work demands are also essential.
• Must possess basic PC skills in Microsoft Windows, Word, PowerPoint, and Excel or equivalent software. Encompass experience desired.
• Demonstrate effective and strong verbal and listening communication skills with the ability to communicate with principals, executive management, and clients effectively.
• Demonstrate the assertiveness, perseverance, energy, and passion – results-oriented behavior required to be successful in this role.
• Demonstrate effective problem-solving, planning & time-management skills.