Out-of-Hours Breakdown Supervisor, London, UK

We have a fantastic opportunity to work as a remote/homeworking Hours Breakdown Supervisor at our Head Office, working for Europe’s leading company in our field; the position is split into two key roles:

To supervise the OOH Team remotely and ensure the smooth operational flow of all out-of-hours reported incidents within agreed timescales while ensuring compliance with Petit Forestier’s key fundamentals.

Supervisor Benefits

• 25 days holiday, plus bank holidays
• Birthday Leave
• Increasing holiday entitlement for long service (capped at 30 days)
• Company pension
• Employee referral scheme of up to £500 (before tax)
• Continuous technical training and development Out of Hours Breakdown

Supervisor Role

• To manage the team to work effectively from home
• Monitor calls to ensure the standard of practice is kept and adhered to
• To manage and plan shift rota, holidays, and sickness and arrange cover
• Conduct regular 1-2-1 meetings with members of the team.
• To manage the depot on call rota spreadsheet to date
• To provide data and KPIs about the incident held by the OOH team
• To communicate information and updates from Depots and Management to the team
• To control, allocate, and manage all incidents through to a timely conclusion from the
• To understand and exceed customer expectations
• Always ensure customers have a full understanding of events and estimated time scales.
• To support other team members and other colleagues to ensure the continuation of service
• To ensure cost-effective repairs within time scales.
• Constantly update in-house computer systems with progress and incident-specific information.
• To work closely with all Petit Forestier workshops and rental depots to support the operation
• Ensure that potential recharges are identified and recorded as soon as possible.
• Wherever possible, for recharges, confirm and agree on acceptance with a customer before the continuation of incidents.
• Ensure the highest level of professionalism at all times.
• Be mindful of others and the tasks you request to comply with all current H&S legislation.
• To ensure all open incidents are effectively communicated to all parties regarding shift change, what are we looking for? Key Technical Skills:
• To be fully versed in operating all in-house computer systems
• Good operating level in Excel and Microsoft Office-based systems

Essential Requirements

• Soft skills to manage a 100% remote-working team
• Excellent Interpersonal skills to include written and verbal communication internally and externally
• Ability to work remotely
• A systematic approach to problem-solving.
• Good to excellent geographical knowledge of the UK and Northern & Southern Ireland
• Excellent phone manner
• Ability to remain calm in a pressurized environment.
• Previous experience with Rental Procedures
• Working knowledge of HGV operating constraints/legislation
• Previous experience in the Commercial Vehicle Industry. To apply for the Out of Hours Breakdown Supervisor role, please submit your CV, and a member of our recruitment team will contact you.