Medical Support Assistant- RECC Job in Milwaukee, WI

This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Rehabilitation and Extended Community Care (RECC) Division, Community Living Center units. The incumbent will be assigned to work in one of the following units, 9A or 9C, but could be reassigned to work in any of the other units if necessary.

Duties

• Interacting with internal and external customers either in person or by use of a multi-line telephone and paging system.
• Establishing patient records and/or routing patient records accurately and appropriately to be scanned into the patient’s electronic medical records.
• Interpreting and verifying provider orders, monitoring and scheduling appointments in accordance with VHA national scheduling guidelines, and verifying and updating patient demographics upon discharge.
• Entering work orders and maintaining adequate and appropriate office supplies for their assigned areas.
• The MSA is also responsible for timely, accurate, and appropriate processing of all admissions, transfers, and discharges.
• Assist with processing transfers to other VA facilities or private hospitals, updating BMS as needed timely and accurate.
• Completion of the inpatient Kardex and preop notes, courteously answering the patient call light system, routing it appropriately to the nurse or aide, calling for Code 4 or Rapid Response Teams, following established procedure regarding providing front-line hardware and software support to the medical staff in their areas, and only referring more complex matters to the IRM helpdesk or CPRS helpline.
• The MSA refers all questions requiring immediate medical attention to the appropriate healthcare team members.

Requirements

Basic Requirements:

• CITIZENSHIP: Must be a United States Citizen.
• ENGLISH: Must be proficient in basic written and spoken English.
• EDUCATION/EXPERIENCE: Must possess six (6) months of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.
• OR
• Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR
• Equivalent combinations of experience and education qualify for entry-level. (TRANSCRIPTS REQUIRED)

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS TO QUALIFY FOR THIS POSITION.

GS-3 level:

None beyond the basic requirements listed above.

AND

Demonstrated Knowledge, Skills and Abilities:

• Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments.
• Ability to utilize computer systems to enter administrative data in patient systems.
• Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care.

GS-4 level:

Experience: One (1) year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Medical Support Assistant.

OR

Education: Two (2) years of successfully completed education above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university.

(TRANSCRIPTS REQUIRED)

AND

Demonstrated Knowledge, Skills and Abilities:

1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other healthcare team members in a courteous and helpful manner in order to facilitate medical care for patients.
2. Ability to use and navigate various types of office automation equipment and software (i.e., computer systems, web-based scheduling programs, insurance collection systems, scanning software, multiple line phone systems, and electronic faxing programs) to support patient care.
3. Knowledge of basic medical terminology to assist in the provision of care to patients.
4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items.

Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.