How to Delete Western Union Account

How to Delete Western Union Account

Before PayPal and Venmo, Western Union provided money transfer and currency exchange services online and in-person in over 200 countries and territories for over 170 years. 

There are several local and international money remittance service companies worldwide. 

While Western Union is one of the oldest, newer companies provide faster, less expensive money transfer services.

This article is for you if you have decided it is time to close down your Western Union account.

Read on to find out how to delete Western Union account.

How to Delete Western Union Account

How to Delete Western Union Account

There are several methods for permanently deleting your Western Union account:

Contact Western Union Customer Service

The first step in deleting a Western Union account is to call a Western Union Customer Service agent at 1-800-325-6000. TTY users can connect through the National Relay Service by dialling 1-800-877-8973.

Contact Western Union via Email

Another alternative is to write an email to Western Union. Include the following in it:

The name that displays on your Western Union profile.

Your mobile phone number.

The reason you’re going to cancel your Western Union profile.

Expect them to contact you by phone or email for more information to fulfil your request.

Contact Western Union by Post

You can also request that your Western Union account be deleted by writing a letter to them via post.

950 W. Mission Road, Suite 120 San Diego, CA 92101-1624 Western Union Customer Service

It is strongly advised that you enclose a photocopy of your passport or other forms of identification with your mail.

Frequently Asked Questions

How Does Western Union Work?

Many people use Western Union to send money internationally. It may be faster than carrying out an overseas bank transfer, and you will not have to deal with bankers. 

The procedure is very similar. Western Union, on the other hand, scrutinizes these transfers more closely because they are mandated by federal law to make efforts to guarantee that their customers are not utilizing the service for fraud or money laundering.

You’ll pay a reduced fee for overseas transfers because Western Union profits from currency exchange. For example, if you were to send $500 to Brazil, you’d probably just pay approximately $10. 

It can be a cost-effective solution for persons working in the US to transfer money home to relatives who do not have access to a bank.

It works in a straightforward manner. You enter the location, put down the name and address of the person you want to transfer money to, and then select the amount you want to send.  Western Union will then assess the fee.

If you send a lower quantity of money, the cost can be as high as 10%. The bigger the cost, the more you send. However, as a percentage, it will gradually decrease.

After giving Western Union the money and the charge, the clerk will issue you a control number. You must then provide the number to the person on the other end who will receive the cash.  They can then take the number and their ID card to another Western Union outlet.

The agents there will pay out the money transfer, who will provide your friend or loved one with the cash amount you sent.  If you choose the “Money in Minutes” option at the Western Union facility, all of this can happen in minutes.

How to Send Money to a Bank Account via Western Union

1. Open the Western Union app and sign in.
2. Begin a transfer. Enter the destination as well as the amount. You will be informed of the transfer time to your destination.
3. Pick ‘Delivery to a Bank Account,’ then select a prior receiver or enter the bank account information for a new receiver.
4. Pay using a credit or debit card or your bank account.
5. Give your receiver the tracking number (MTCN).

Can Western Union Money Be Reversed?

Yes, Western Union Money can be reversed. 

All you have to do is get in touch with a Western Union customer care rep or visit any Western Union branch closest to you. As long as the money hasn’t been received, it can be reversed.

How to Add Payment Method to Western Union

Please follow the procedures below to add a new payment method:

On the Western Union Website,
1. Sign in to your Profile.
2. Navigate to the Payment Preferences tab.
3. Click on Add new credit or debit card. Choose Bank accounts and log in to your bank account online to add a bank account.
4. Enter your credit card or bank account information and click Save.

On your mobile app:
1. Sign in to your Profile.
2. Choose Profile from the menu.
3. Choose a payment method.
4. Register a new debit card, credit card, or bank account.

The credit card company may levy an extra fee and other connected interest charges. To prevent these fees, use a debit card.

How to Cancel Western Union Transfer

If you’ve initiated a Western Union transfer and change your mind, you may be able to cancel it if it has not been picked up or deposited.

How to Cancel a Western Union Transfer Via Mobile App

1. Sign in to your Western Union account via or our mobile app.
2. After you log in, you will see your most recent money transfer activity. 
Choose Show information after selecting a transfer to cancel.
3. A Cancel transfer link will appear if your money transfer is eligible for online cancellation.
4. Click the link to cancel your money transfer and follow the instructions.
5. If you don’t see the Cancel transfer link and your transfer hasn’t been picked up or deposited, please contact Customer Care for help with the cancellation process.

How to Cancel a Western Union Transfer Made at a Branch

1. Return to the Western Union Branch or Agent where you made your transfer.
2. Bring along with you your government-issued identification for verification purposes.

After the necessary checks are done, your transfer will be cancelled.  You can also cancel your transfer by contacting Customer Service.

Note: To cancel a telephone money transfer within the US, please contact Customer Care for assistance.

Also, note that as per Western Union’s policy, the amount refunded (principal and fees) is determined by the service selected and the cause for cancellation. 

If you have any doubts about the amount that will be refunded, please contact Customer Service. 

Refunds are issued in the same form as the original payment. In some cases, Western Union may take up to 7 business days to credit the money to you.

How to Delete Western Union Transfer History

To erase Western Union Transaction History, follow these steps:

Select the transaction you want to delete from Transaction History.
Click the Trash symbol or the Delete button to delete WU transaction history.


Western Union is one of the world’s oldest and most trustworthy financial institutions. Still, with the likes of PayPal and Venmo being integrated into web services, it is understandable to want to delete your Western Union account.

We hope this post was helpful. Now we would like to hear from you.

Have you ever had difficulties sending money via Western Union? Let us know in the comments below.

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